Support and Maintenance
Exesmart undertakes a 365 days software support services for organizations. The support services include day-to-day application problem solving, carrying out housekeeping activities, performing data uploads/downloads, installation of new program releases, periodic health checks, etc. Exesmart undertakes to establish a dedicated call center facility for the Project to cater for any support, Service and helpdesk functions.
The system has a smart update mechanism to get the updates and patches from Exesmart servers and install automatically.
Our response time is according escalation procedures and quality assured to ISO standard and ensure faults are rectified within the defined time-scale
We help you to run first month payroll with this software with no cost.
Also we provide Special support on implementation & training. And this system is
100% developed by Sri Lankan software developers to match Sri Lanka’s customized payroll requirements.